MB Software Solutions (MBSS) is now offering complete IT support to learning center franchisees--from your hardware and networking needs, to your software solutions. We can act as an agent for you with your franchisor as well if needed. For a competitive price of $167/month* per center, we will respond normally within 12 hours, usually within 1-2 hours. We will have a Service Level Agreement with you to ensure you get the quality response you deserve. We will be attentive to your needs and have an online ticket system so you know exactly what the status is. Plus, with Michael Babcock's great reputation for quality reporting tools--you'll be empowered to get the most out of your business information and receive applications to help you and your team "work smarter, not harder."

Don't settle for less. Get support from a well-known, respected IT vendor who's going to be proactive and find ways to help your center operate in best possible fashion to help you and your team "win the race."

  • * Paying for the year up front equates to getting the last 2 months for FREE; otherwise, monthly customers will pay $200/month/center.
  • Refer a new customer and get a free month credit towards your next year's support renewal. NO LIMIT so make the most of referring us to help others "work smarter, not harder!"


Services include:

  • Custom software solutions
    • Whatever your franchisor doesn't include, MBSS can fill in the gaps and help your learning center run smoother
    • That's a HUGE difference between us and other providers!
  • Software Updates
    • Microsoft Updates
    • Anti-virus and anti-malware database and application updates
    • 3rd party software updates such as Adobe and Java
    • BIOS, firmware, and driver updates
  • On-site and off-site backups and disaster recovery planning
    • Configure backup destinations and automated backup tasks
    • Verify integrity of scheduled backups
    • Implement disaster recovery planning to return to operations with the greatest data retention and least downtime as possible
  • End user device support
    • Technical support for workstations, tablets, and mobile devices
    • Technical support for commonly used applications such as web browsers, e-mail clients, and office applications
  • Network deployment, management, security, and troubleshooting
    • Deployment and support for both wired and wireless networks
    • Enterprise grade wireless networks and long range wireless bridging
    • Secure site-to-site and remote access VPNs and remote access software
    • Configuration of DNS and DHCP servers, as well as VLANs and firewall/network security appliances
  • Security
    • Configuration of network firewalls
    • Configuration of Virtual Private Networks (VPNs)
    • Configuration of server-based anti-virus and firewall software for ease of endpoint management and policy assignments
  • Multi-function device management (Printer/copier/scanner/fax)
    • Installation of printer drivers and user/access codes for network printers
    • Policy settings for printers, setting which users have access to advanced features such as color printing
    • Configuration of scanner address book destinations and the accompanying desktop shortcuts for users' scans
  • VoIP and Analog Phone System (PBX) support
    • Support for phone systems extensions, call forwarding rules, and voicemail
    • Setup of VoIP systems and SIP trunking
    • Installation and troubleshooting of analog telephone adapters (ATAs) for fax lines, alarm lines, postage meters, credit card terminals, etc...